2022–23 Season FAQs

We are thrilled to welcome you back to the War Memorial Opera House for the 2022–23 Centennial Season! As you prepare to order your subscription, we encourage you to browse our frequently asked questions. Have additional questions? Call our friendly Box Office at (415) 864-3330.

SEATING AND TICKETING

ARE YOU HOLDING MY USUAL SUBSCRIPTION SEATS FOR THE 202223 SEASON?

Yes, your 2019–20 Season series and seats are being held for you. Please log in here by March 14 to renew your subscription and keep your seats for the Centennial Season.


WHO NEEDS TO HAVE A TICKET?

Everyone person entering the house must have a ticket regardless of age. All infants and young children are required to have a ticket; we do not allow children to be seated in the laps of other guests. If you are attending with a child under the age of 5, please contact the Box Office at (415) 864-3330.


WILL I BE SEATED NEXT TO OTHER PEOPLE?

Yes. All patrons will be vaccinated and wearing masks, making it safe for patrons to sit next to one another. View our safety protocols here.

HOW WILL I RECEIVE MY TICKETS?

Tickets for the 2022–23 Centennial Season will be mailed in August 2022. Patrons may also access their tickets on their mobile device via the San Francisco Opera app.

WHAT IS YOUR REFUND POLICY?

If you have to miss a performance due to COVID related reasons, please call the Box Office at least two hours before your performance, and they will work with you to exchange your tickets into another performance or arrange for a refund. Otherwise, all ticket sales are final and there are no refunds. If San Francisco Opera has to cancel a performance for any reason, we will offer full refunds.

Please refrain from attending a performance if the below conditions pertain to you:

• You or someone in your group has tested positive for COVID-19 during the 14-day period preceding the performance.

 

• You or someone in your group is not feeling well and exhibiting symptoms consistent with COVID-19.

 

• You or someone in your group feel you represent a serious transmission risk for a reason such as you are caring for someone who has COVID-19.


WHAT IS YOUR EXCHANGE POLICY?

Exchanges can be made up to 2 hours before the performance by calling the Box Office at (415) 864-3330. All exchanges are subject to availability and any price differential may apply when exchanging into alternate dates. Exchanges within 2 hours of the performance are not allowed. If you are unable to exchange your tickets within two hours of the performance, call the Box Office at (415) 864-3330 before the performance begins to return tickets for a tax-deductible donation.


WHO CAN I TALK TO IF I HAVE MORE QUESTIONS ABOUT MY TICKETS, SUBSCRIPTION,  AND/OR DONATION?

Our dedicated Box Office team is available to assist patrons by phone at (415) 864-3330, Monday 10am–5pm and Tuesday–Saturday 10am–6pm. You may also email [email protected]. To donate by phone, call (415) 565-3212.    

CAN I BUY TICKETS AT THE BOX OFFICE WINDOW?

Yes, you can buy tickets at the Box Office Window at the hours below. You can also order online or over the phone at (415) 864-3330.

Box Office hours:
Mon 10am–5pm
Tues–Sat 10am–6pm
Performance days: 10am through first intermission

We are unable to process exchanges online or via e-mail.
Please call or visit us during regular business hours. Thank you. 

WILL THERE BE A RUSH TICKET PROGRAM THIS SEASON?

We intend to offer rush tickets. Please visit sfopera.com/rush  for updates on when rush tickets become available.

WILL THERE BE BRAVO! TIX THIS SEASON?

Yes! We are also offering a BRAVO! subscription for the Centennial Season. When available, information about this offering can be found here.


WILL THERE BE STANDING ROOM TICKETS THIS SEASON?

To keep everyone as safe as possible, we were unable to provide Standing Room tickets this past fall. As we get closer to the start of the summer season, we will continue to discuss Standing Room with our team of doctors to see if we can provide this option safely.

 

VISITOR GUIDELINES: HEALTH AND SAFETY

WHAT IS SAN FRANCISCO OPERA DOING TO ADDRESS HEALTH & SAFETY CONCERNS AROUND COVID-19?

San Francisco Opera’s highest priority is keeping its audience members, employees, and artists safe. The protocols have been devised in close collaboration with UCSF doctors, headed by epidemiologist Dr. George Rutherford. Adjustments will be made to our visitor guidelines as we continue to work with our UCSF medical team. Please check here for updates.

For information on how to get a vaccine, visit https://covid19.ca.gov/vaccines/


DO I HAVE TO BE VACCINATED AND HAVE RECEIVED THE BOOSTER TO ATTEND PERFORMANCES?

Beginning February 1 we will require all patrons aged 12 and older, who are eligible, to show proof of a booster shot received at least 7 days prior to the event or performance, in addition to proof of full vaccination (defined as two weeks after your final shot), along with a matching photo ID. In addition, starting February 1, we will now require all children ages 5 to 11 to show proof of full vaccination (defined as two weeks after their final shot). If you are attending with any children under the age of 5 please call the Box Office at (415) 864-3330.

 

HOW DO PATRONS PRESENT PROOF OF VACCINATION DOCUMENTATION?
Patrons must bring an electronic, photo, or paper copy of a relevant COVID-19 vaccination. Vaccination documentation must be a copy of the CDC card issued or a record of vaccination directly from the healthcare provider who administered the vaccine showing the vaccine was administered at least two weeks (14 days) prior to the scheduled performance.

 

DO I NEED TO WEAR A MASK?
Yes, all patrons must wear a well-fitted mask. Gaiters, bandanas, scarves, balaclavas, and masks with a valve are not permitted. San Francisco Opera usher staff will have masks available for audience members as needed.