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Livestreams & Digital Exhibits
Buy Tickets
Tickets Start at $29
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Report It!
Please describe the specific problem or issue you encountered while using our video streaming service.
What device were you using for streaming?
PC
MacBook
Apple TV
Amazon TV or Firestick
Samsung Smart TV
Tablet
iPhone
Android Phone
other phone
Where you on a Wired or Wireless network?
I was on a Wireless (WiFi) connection
A cable was plugged into my computer/laptop (Wired)
Did you view the livestream from a web browser (which)?
Chrome
Firefox
Safari
Edge
other
No, I tried to cast the performance from my browser to a SmartTV
How did you try to watch the performance?
In a Web Browser
On the FrontRow app
I casted it to my SmartTV
Did you successfully get the performance to cast to your SmartTV
Yes
Yes, but I had problems
No, I gave up
Next: Quality and Playback Issues
Did the video playback quality meet your expectations?
Yes, playback met my quality expectations
No, playback did not meet my quality expectations
Were there any interruptions, bufferring, freezing issues during playback?
Yes
No
Did you experience any delays in loading or starting videos?
Yes
No
Did you encounter any issues with subtitles or closed captions during video playback?
Yes
No
NEXT: Send this to us!
Overall: How easy was it to find, purchase and view your livestream?
Easy
Very Few Issues
Some Challenges
Difficult
I gave up
Do you have any additional comments or suggestions for improving our video streaming service?
Submit Report
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