Email Content Coordinator

Email and Digital Marketing Manager

PURPOSE:  To create e-mail and digital campaigns that invite and inform audiences and grow revenue.

 EDUCATION:  Bachelor’s degree required, preferably with a degree in a related field.

EXPERIENCE:  Minimum two to four years of related work experience in marketing and web technologies.


  • Possess a strong understanding of email marketing technology.
  • Strong knowledge of HTML and CSS.
  • 2 or more years of experience using Wordfly, Prospect2, or other similar provider experience.
  • Experience with SMS technology and marketing strategies.
  • Expert knowledge of Adobe Creative Cloud Suite.
  • Strong writer and careful editor.
  • Stellar verbal and written communication skills.
  • Experience providing audience segmentation analysis and email data reports.
  • Experience managing multilayered projects.
  • Detail oriented and ability to work in a fast-paced, deadline driving environment.
  • A collaborative spirit and ability to engage colleagues and leadership.
  • Excellent organizational skills and efficient time management.
  • Proficiency in Microsoft Office applications.
  • Proficiency in Tessitura revenue management system highly preferred.
  • Ability to take initiative and work independently.
  • An appreciation of opera and classical music.
  • Schedule flexibility and willingness to work some nights and weekends for events and performance duty as needed.
  • Must perform the functions of the position in a safe manner.



  • Serve as primary content manager for SFO’s email program.
  • Assist in writing and editing all emails as needed.
  • Create, manage, route, and execute outbound e-mail communications for Marketing department and other patron-facing departments as needed.
  • Work with Creative Project Manager to create, manage, and coordinate e-mail request schedule in accordance with the departments’ marketing strategies and initiatives.
  • Ensure all emails are consistent in tone and language and reflect the overall strategy and brand of the institution.
  • Create, develop, and maintain a consistent email style guide across the organization and its various channels and departments.
  • Set analytics benchmarks and goals; compile and distribute reports on email analytics participation; make recommendations based on thorough evaluation of analytics.
  • Collaborate closely with Web and Ecommerce Manager to align marketing strategies with technology strategies including search engine optimization.
  • Manage SMS marketing campaigns.



  • Assist and back-up Web and Ecommerce Manager in posting and maintaining most web pages for and affiliated websites.
  • Keep ahead of e-marketing trends, innovations and emergent interactive technologies; make recommendations on new features and applications to keep the San Francisco Opera's position as an innovator in the field.
  • Contribute as an active part of the marketing team supporting all audience development, patron retention, advertising, and promotional strategies to meet institutional goals.
  • Further organizational efforts in online ticketing and fundraising initiatives.
  • Assist in content creation for the company, including but not limited to social media content and articles for the San Francisco.
  • Opera Blog and other digital publications.
  • Attend evening and/or weekend performances/events as requested to perform related job functions.
  • Perform other job-related duties as assigned.



E-mail required cover letter, job application, and résumé to [email protected] or fax to (415) 634-0203.  No phone calls please.  San Francisco Opera only retains résumés that are sent in response to specific, posted job openings.

Vaccination policy: San Francisco Opera has implemented a mandatory COVID vaccination policy, which requires employees to be fully vaccinated against COVID to perform work for the company or have been approved for an accommodation based on disability or sincerely held religious belief.  Within 24 hours of accepting a conditional offer of employment with SF Opera, individuals must either submit proof of being fully vaccinated against COVID or submit to the human resources department a medical or religious exemption from the vaccination policy. If proof of vaccination is not provided and a request for an exemption is either not submitted in the time frame stated or not granted, the conditional offer of employment will be null and void by its own terms as the condition will not have been fulfilled.  Individuals receiving a conditional offer of employment from SF Opera will be provided the full text of the vaccination policy.

Qualified applicants with arrest and conviction records will be considered for this position in accordance with the San Francisco Fair Chance Ordinance.



Human Resources Generalist
Opera Center Scheduler/Assistant